Friday, June 1, 2007
Why? Always include complete contact information for technical support services available through the university and post this in a visible location in the course. You want students to have easy access to this information. Some instructors create a special menu item for this section. We encourage you to also create a PDF of the contact information for technical support so students can print the document and keep it handy for emergencies. One of the techniques you might consider is creating an anonymous discussion forum called Tech Help or something similar. Students can ask questions about the LMS tools or techniques without embarrassment since no names are attached. If you establish the expectation that students should reply and share knowledge and tips, many times the students will answer the questions without a reply from you.